Every step below shows the screen you will be looking at. Work through it in order the first week and you will have carriers signed, loads on the board and invoices going out.
Sign up, then fill in Settings before you touch anything else. Your business name, contact name, phone and email go on every agreement, packet and invoice, so getting them right once saves you fixing them later. Set your default dispatch fee percent while you are there and every new load will do the commission math for you.
In Settings, open Your logo and upload a PNG, JPG or SVG. It replaces the FreightSpace mark in your sidebar so the workspace reads as yours. Remove it any time and the FreightSpace mark comes back.
PNG, JPG or SVG up to 2 MB. Only you see it.
Add the carrier, then send your dispatch agreement as a link. They open it on their phone, sign with a finger, and the signed PDF lands in your files and in both inboxes. If you already have their packet, upload it on the Add carrier screen and the MC, DOT, insurance and contact fields fill themselves in for you to confirm.
Add a broker once and every rate con, packet and invoice can point at them. When a new broker needs a carrier packet, build it from the carrier page and send it in one go with the COI, W-9, authority and signed agreements attached. As loads get paid, the Brokers page learns which brokers pay fast and which drag.
Calculated from your own payment history, not a rating site. You learn who to book and who to avoid.
Press Upload rate confirmation on the Loads page and drop the PDF or a phone photo. FreightSpace reads the broker, lane, dates, weight and rate and fills the new load form in for you. Confirm the numbers and save. After that, drag the card as the load moves: booked, dispatched, in transit, delivered, paperwork, paid.
If you run partials, add the truck under the carrier with its deck length, payload and pallet positions. The Capacity page draws what is already loaded to scale and tells you what is left. Use the fit checker before you commit to the next load, and search backhauls sized to the room you actually have.
With the rate con, BOL and POD on a load, open the load and generate the invoice. FreightSpace drafts the charges, the dates and who signed at the dock, you confirm, pick standard, factoring or quick pay terms, and download or email the PDF. Need to bill someone with no load behind it? Invoices, New invoice, bill anyone you like.
Today is the only page you need before coffee. It shows the money you have earned and what is still out, the trucks running right now, and a Needs you today list built from what is actually late: unsigned agreements, missing PODs, stalled loads, overdue invoices, insurance about to expire. Clear the list and you are done.
Two things need you this morning.
Links are single use per send. Open the carrier, press Send agreement again and a fresh link goes out.
It fills what it can read. Anything blank, type it in and save. A clearer scan or a straight photo reads better than a skewed one.
Replies go straight to the email address in Settings. Keep that address current.
The load uses the dispatch fee percent on the load itself. Open the load and correct the percent, and set your default in Settings so new loads are right.
Documents, filtered by carrier. The signed PDF is stored the moment the carrier signs.
Yes, every screen works on a phone. Most dispatchers sign carriers and move loads from the truck stop.
Email support@freightspacedispatch.com and tell us what screen you were on. A real person who has dispatched freight answers.
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